Terms of Service for Restaurants

Version 2026-11-14. Last updated 14 November 2026.

1. Who we are and what these terms do

Own Dine Ltd is a company registered in England and Wales, company number 17493501, whose registered office is Office 10465, 321-323 High Road, Chadwell Heath, Essex RM6 6AX. In these terms, "we", "us" and "our" mean Own Dine Ltd. "You" and "your" mean the business that subscribes to Own Dine.

We provide software that lets your business take food orders and table bookings from your own customers. These terms are the agreement between you and us. They apply from the moment you create an account.

You accept these terms when you create an account. If you are accepting them for a business, you confirm you are authorised to do so.

2. Plain language and where to find these terms

These terms are written in plain English on purpose. They are available on our website at all times, before you sign up and for as long as you have an account and you can download a copy from your account at any time.

2a. Accepting these terms and the version you accepted

These terms, the privacy policy and the data processing agreement each carry a version. When you accept them we record which versions, the wording you were shown, who accepted and when.

If any of the three changes, we ask you to accept the new version at your next sign-in, after giving you the notice in §9. Accepting last year's terms is not accepting this year's.

3. What we provide

Own Dine gives you:

an ordering page for your own customers, on your own web address or ours;
a Hub where you manage your menu, prices, opening hours, delivery areas and orders;
order boards and kitchen tickets, and printing to a printer you own;
table bookings, if you have chosen that product;
a listing in the Own Dine directory (see §14);
email to your customers confirming their orders.

We improve the software continuously. We may add, change or remove features. If we remove something you rely on or make a change that works materially to your disadvantage, we will tell you at least 15 days beforehand and you may cancel before it takes effect.

3a. What we do not provide

We do not cook, handle, package or deliver food. We never take your customers' money — it goes from them to you, through your own payment account (§12). We are not a party to the contract between you and your customer. We do not provide your internet connection, your tablet, your printer or your till.

4. Your account, your staff and your devices

You are responsible for everything done under your account.

The person who signs up is the Owner. They can do everything, including billing.
Owners can invite Managers (menu and orders) and Staff (orders and kitchen only).
Staff may sign in on a shared device with a PIN. A PIN identifies who did what; it is not a password and must not be shared outside your business.
Keep sign-in details secure and tell us promptly if you think someone has gained access who should not have.

You must give us an email address that reaches you and a mobile number we can text. We send operational and billing messages to them, and some of them matter — a board that has stopped, or a payment that has failed.

5. Your plan

Own Dine is sold by how much you use it, as a monthly subscription. There is no commission, no percentage of your sales, and no per-order fee. There is no annual contract — the subscription is monthly and rolling.

Online ordering

Band	Monthly	Orders included each month
Free for three months	£0	Unlimited, for your first three months (§6)
Low	£39	up to 150
Standard	£79	up to 400
Unlimited	£149	Unlimited. Includes Request a table

Request a table

Band	Monthly	Confirmed requests included each month
Free for three months	£0	Unlimited, for your first three months (§6)
Standard	£15	up to 99
Unlimited	£25	Unlimited

All prices are per shop, per month.

Own Dine Ltd is not registered for VAT, so no VAT is added to these prices. The figure you see is the whole amount you pay.

If we become registered for VAT in the future, we will tell you and from then on VAT at the rate in force will be charged in addition to the prices above. That is a tax becoming chargeable, not a price rise, so the yearly price review in §8 does not limit it. We will give you at least 15 days' notice and you may cancel before it takes effect.

5a. The rolling three-month review

Your band is not something you choose. It follows what you actually use.

Fifteen days before your payment date each month, we look at your average over the three months before that, and work out which band you fall in.
If it is a different band from the one you are on, we email you first — saying the new band, why, the new price, and the date it starts.
The change takes effect at your next payment, never part-way through a month you have already paid for.
It works both ways. A quieter three months moves you down, and a busier three months moves you up — though once your three free months are over, never back to free (§6).

Because this review is written into these terms before you sign, a change of band applies the terms rather than changes them.

6. Your first three months are free

Every shop's first three months on Own Dine are free, whatever you sell in them. No order limit, nothing to pay.

The three months start at your first real order — not a practice order and not an order you typed in from a phone call. If you only use table bookings, they start at the first table request you confirm.
They run three calendar months from that day, and then to your next payment date, so the date we show you is always a day something actually happens.
We ask for a card when you switch ordering on (§7) — never at sign-up or while you set up — and take nothing from it during your free months. Fifteen days before your first payment we email you the amount and the date and ask you to check the card is still the right one.

7. Paying

We work out what you owe each month and instruct Stripe to invoice and collect it. Your card details are held by Stripe, not by us.
One invoice covers your month, detailing each product you have signed up to.
We ask for your card when you switch ordering on, not when you sign up and not when the free months end. Nothing is charged until your free three months are over.
If a payment fails, we email you and Stripe retries over the following days. Your orders keep running throughout.
If it is still unpaid after that, we stop new orders coming in. We will have emailed you twice and given you a date first, and it will never happen during your opening hours. Orders you have already taken, your boards, your account and your customer list all keep working, and everything restarts the moment a working card is on file.
You can see your plan, your usage and your invoices in your account at any time.

8. The yearly price review

We review our prices once a year, on 1 October, the same date for every restaurant. We will never raise a price by more than inflation.

The most we can raise a price by is the Consumer Prices Index 12-month rate published by the Office for National Statistics for July. Never that figure plus anything.
Every shop pays the rise on 1 October, whenever it signed up. One date, one price list.
We give you at least 15 days' written notice, stating the old price, the new price and the date it starts, which is 1 October.
You can cancel before the rise takes effect and pay no exit fee.
We review the order and booking limits on each band at the same time, on the same notice.
This limit applies to our prices, not to tax. If VAT becomes chargeable on your subscription, that is dealt with in §5 and is not a price rise under this clause.

9. Changing these terms

If we change these terms, we will tell you at least 15 days beforehand, by email and in your account. If you do not want to accept the change, you can cancel before it takes effect.

We will not make changes that apply backwards to things that have already happened, unless the law requires it or the change is entirely in your favour.

This is version 2026-11-14. Every version carries its date, and when you accept these terms we record which version you accepted (§2a).

10. Ending the agreement

If you want to leave

You can cancel at any time from your account. Cancelling means leaving Own Dine — it is not a way to move to a cheaper or free band, because your band follows your usage rather than your choice (§5a).

Everything ends at the end of the month you have paid for. We do not refund part of a month, and we do not charge you anything further. You can withdraw the cancellation any time before the day it takes effect.

Before you go, you can export your customer list. Your customer data is yours (§11).

If we have to end it, or suspend you

If we need to suspend or restrict your account, we will give you the reasons, in writing, before or at the time it happens, and you can put your side to us.
If we need to end your account, we will give you at least 30 days' notice with reasons.
We may act faster than 30 days only where the law requires us to, or on the grounds listed below.

The grounds on which we may suspend or end your account

We will do this only for one of these reasons:

You do not pay, after the emails and the dated cut-off in §7.
You use Own Dine for something other than the food business you signed up with — a different business, or selling something we did not agree to.
You publish menu, price or allergen information you know to be wrong, or you keep publishing wrong information after we have asked you to correct it.
You sell alcohol without the licence you told us you hold (§15a).
You or your staff abuse or threaten us.
Anything unlawful, or anything that puts us in breach of the law.
You lose a registration or licence your business needs in order to trade.

For 3, 4, 6 and 7 we may act immediately, because the harm lands on your customers or on us while we wait. For 1, 2 and 5 we will tell you what is wrong and give you a chance to put it right first.

In every case we tell you the reason in writing and you can put your side to us.

11. Your customers' data is yours

Your customers are yours, not ours. That is the point of Own Dine and it is written into how the software is built:

Your customers are stored separately from every other restaurant's. Somebody who orders from two shops using Own Dine creates two unconnected records.
For your customers' personal data you are the data controller and we are your data processor. Our obligations as your processor are in the Data Processing Agreement, which forms part of these terms.
We will never market to your customers on our own behalf, or use their details to promote Own Dine or any other restaurant.
You can export your customer list at any time and when you leave. The export, and erasing a single customer, are both available to the Owner of the account.
Twenty-four months after a customer's last order we remove their name, address, phone number, email and the notes on their orders. It anonymises rather than deletes: the dishes, the dates and the money survive, so your VAT records stay complete, and the person disappears from them. This is a fixed policy and is not configurable.
Backups are the honest exception. Deleting or anonymising data does not reach into backups already taken. Those are encrypted and each copy ages out within a year.

12. Card payments — you take the money, not us

When your customer pays by card, the money goes from them to you, through a Stripe account in your name. We never hold it.

You are the merchant of record. Refunds and chargebacks are yours to manage.
We hold a card payment when the order is placed and take it when you accept the order. If you reject it, or it times out, the hold is released. If you cancel an accepted order, we refund it.
Stripe's own fees and terms apply to you directly and you accept them when you connect your account.
You can also take cash on collection or delivery, each with its own maximum order value, if you switch them on.

13. No-show fees on table bookings

This option is not available yet. When it is, these rules will apply if you switch it on:

You set the amount, and it is one fee per booking with a minimum of £10 — not a charge per person.
The customer is told the exact amount before they confirm the booking, on the booking screen and again in their confirmation email. We store what they were told, on their booking.
Charging is a deliberate second step that you take, with an undo. It never happens automatically because a booking was marked as a no-show.
If you switch the fee on later, you cannot charge people who booked before they were told about it. That is what storing the disclosure on the booking is for.
Stripe charges £20 for a disputed payment in the UK and does not refund it even if you win.

14. The Own Dine directory

As well as your own ordering page, we list your business in the Own Dine directory, where customers search by postcode on owndine.com.

Your listing shows your business's name, the kind of food you sell, your town, whether you deliver to the customer's postcode or offer collection, your current offer if you have one, and when food could be ready. Tapping it takes the customer to your own ordering page, where your menu, your prices and your allergen information live.

14a. How listings are ordered

A customer sees only the businesses that can serve the postcode they enter, by delivery or by collection. If they choose a type of food, they see only the businesses that sell it.

Within that, listings are shown in alphabetical order of business name. Nothing else affects the order — not your plan, not how many orders you take, and not how long you have been with us. Nobody can pay to appear higher.

If we ever change how listings are ordered, we will tell you at least 15 days beforehand (§9).

14b. Food hygiene ratings

We do not show food hygiene ratings in the directory yet. When we do, these rules will apply.

We will show your rating, with the date it was given, taken from the Food Standards Agency's register. If the register shows your rating as 0, we will remove your listing from the directory. It comes back by itself when the register shows 1 or above, and we will email you when either happens.

Your own ordering page will not be affected, and neither will your existing customers. We will mirror the register and take no view of our own — if you think a rating is wrong, take it up with your council.

14c. What is ours to get right and what is yours

In the directory, we are responsible for the facts we show about you — your open or closed status, the category we put you in, and the order we list you in. You are responsible for your menu, your prices, your allergen information and your opening hours, which you maintain in the Hub.

15. What you are responsible for

You are responsible for:

Your menu, your prices and your allergen information being accurate and up to date. You warrant that they are and that you will keep them so.
Your food, its preparation, its packaging and its delivery.
Being registered with your local council as a food business and complying with food law.
Your opening hours and delivery areas being right in the Hub.
Answering orders. Own Dine tells you an order has arrived; it cannot cook it.
Any promotion you set up — that you can honour it, and that it is not misleading.
Alcohol, if you sell it — see §15a.

If we suffer a claim, fine or loss because information you published through Own Dine was wrong, you will cover us for it.

15a. Alcohol

If you sell alcohol through Own Dine:

You must hold a premises licence that covers sales for consumption off the premises, and you confirm in the Hub that you do before any dish can be marked as containing alcohol. We record who confirmed it and when.
Selling alcohol to someone under 18 is your offence, not ours. You hold the licence and you hand the order over.
We ask the customer to confirm they are 18 or over before they can place the order, and we record it. That does not discharge your duty. For an order placed online, the check that counts in law is the one made at the handover — at your counter, or on the doorstep.
We mark alcohol orders for you on the bag label, so whoever hands the food over knows to ask for ID. Not on the kitchen ticket — the kitchen does not hand anything to a customer.
Own Dine does not check your licensed hours. If your ordering hours run past the hours your licence allows, that is yours to manage.

15b. Promotions

You can set up a percentage off on days you choose.

The day that counts is the day the food is for, not the day the order was placed.
One promotion per order — if more than one applies, the customer gets the biggest.
It comes off the food, never the delivery charge.
Online orders only. Orders you type in from a phone call or take at the counter get nothing.
The line the customer sees is written by us from your rule, so it cannot say something your promotion does not do.
You are responsible for being able to honour it, and for it not being misleading.

16. When things go wrong

We work hard to keep Own Dine running and we will tell you when it is not. We do not promise it will never be unavailable.

We alert you if your order board stops talking to us, by email and by text.
We back up your data every night, encrypted and held away from the server.
If we break something, we will fix it. If a failure of ours costs you money, §17 says how far our liability goes.
Own Dine depends on other companies — the company that hosts our server, the one that sends our email, your payment provider, and your own broadband. When one of those fails, the service can go down and it is not something we can fix at our end. We will tell you what has happened and when we expect it back. §17 says where that leaves our liability.

We do not promise a percentage of uptime. We would rather promise something you can check: that we will tell you when the service is down, that we will get it back as quickly as we can, and that if a whole month was materially unusable we will credit that month's subscription.

17. Our liability

What we do not limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

What we are responsible for. We are responsible for loss you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill.

What we are not responsible for. We are not responsible for:

your food, its preparation, its packaging or its delivery, or for information you published through Own Dine (§15);
loss you suffer because you did not act on an operational message we sent you — a board that has stopped, or a payment that has failed (§4);
the acts of your customers, your staff, or a company you contract with directly, including your payment provider, your internet provider and your till;
downtime or disruption caused by something outside our reasonable control. That includes a failure at our hosting provider or another supplier we use, your own broadband, Wi-Fi or power, a fault in your tablet or printer, your payment provider being unavailable, and a cyber attack. We will tell you what has happened and get the service back as quickly as we can (§16);
indirect or consequential loss, and loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, and loss of or damage to data — however it arises, and whether or not we knew it was possible.

The limit. Our total liability to you for everything that happens in any twelve-month period is limited to the greater of (a) the subscription fees you paid us in the twelve months before the claim, and (b) £500.

Why there is a floor as well as a cap. A shop in its free months has paid us nothing, and a cap set only by fees would be nil — which a court is unlikely to regard as reasonable. £500 is a real remedy for a business paying £39 a month, and a figure a one-person company can meet.

What this section does not touch. Our responsibility for personal data is in the Data Processing Agreement, and nothing here reduces it. Where we use a sub-processor to handle your customers' data, we remain responsible for what they do with it — that is the law and we are not trying to contract out of it. The exclusion above for suppliers outside our control is about the service being available, not about what anybody does with your customers' information.

18. Complaints

If you have a complaint about Own Dine, email hello@owndine.com or call 07716 337544, and we will reply.

We are a small business, so we are not required to run a formal internal complaints system or to name mediators.

19. The rest

Your brand is yours; ours is ours. You let us use your name, logo and photographs to show your business on Own Dine and in the Own Dine directory, for as long as you have an account. We do not claim ownership of your menu, your brand or your customer data.
Your data on leaving. You can export your customer list. What happens to it afterwards is in the Data Processing Agreement.
We may use subcontractors to run Own Dine. We remain responsible for what they do with your or your customers' data, and the ones that handle it are listed in the Data Processing Agreement. Where a supplier's failure takes the service down rather than affecting data, §17 applies.
Transfer. You cannot transfer this agreement without our consent — relevant when a business is sold, which happens.
Notices go to the email address on your account, and to us at hello@owndine.com. A formal notice may also be sent to our registered office.
No partnership. Nothing here makes us partners, or either of us the other's employee. We act as your agent only in the narrow sense described in the customer terms, and never as agent for your customer.
Nobody else can enforce this agreement — the Contracts (Rights of Third Parties) Act 1999 does not apply.
Law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.