Stop paying commission to sell your own food.
Own Dine puts ordering, collection and delivery on your own website for a flat monthly fee. Your customers stay your customers, and the money goes straight to your bank.
No commission · Cancel any time · Your first three months free
The maths
The same orders. A very different bill.
Food ordering apps charge a percentage of everything you sell, so the better your month, the bigger their invoice. Own Dine charges the same whether you take fifty orders or five hundred.
Ordering through a food ordering app
£3,000 / monthA shop taking £15,000 a month online, at a typical commission rate of 20%.
- The fee rises every time you have a good month
- The customer belongs to the app, not to you
- They can email your customers a discount for somebody else
The same orders through Own Dine
£79 / monthA flat subscription. £15,000 or £50,000 — the fee does not move.
- Ordering happens on your website, under your name
- The customer's details are yours, and exportable
- Card payments land in your own bank account
- No contract — cancel any time, with no exit fee
How it works
Live on your own website in an afternoon.
No new website, no app for your customers to download, no hardware to buy.
Build your menu
Categories, prices, photos and allergens. Sizes, extras and spice levels are set up once and reused — you describe a "Large / Regular" choice a single time, not on forty items.
Add one line to your site
Paste it wherever your Order button lives. It works with Wix, Squarespace, WordPress and anything else that lets you paste code. No website at all? We host an ordering page for you.
Take orders
Orders arrive on a screen in your kitchen with an alarm you cannot miss, get accepted with one tap, and move across the board as they are cooked, collected or delivered.
The Hub
Built for a wet tablet on a hot Friday night.
Every ticket carries its next step as a button. One tap moves the order on and the screen rearranges itself. No dragging, no hunting through menus, and nothing that needs a steady hand at the busiest hour of the week.
A late order turns the whole ticket red — not a small badge — so it is obvious across a kitchen, out of the corner of your eye, and to anyone who does not see colour well. An order placed for later still needs accepting, but it recedes until its time comes.
What you get
Everything the ordering side of a takeaway actually needs.
Collection and delivery
Run either or both. Collection never has a minimum spend. Delivery areas are set by postcode, each with its own fee and its own minimum order, so you decide exactly where you will and will not go.
Nothing charged until you accept
The customer's card is held at checkout and only taken when you accept the order. Miss one and nobody is charged for food you never made.
Paid straight into your bank
Card payments go directly to your own account through Stripe. Own Dine never holds your takings and never pays them out to you weeks later.
A kitchen screen, not a printer queue
A second view showing only what is being cooked, in the order it is due — not the order it was placed. Tap Start, tap Done.
Allergens built in, not bolted on
The fourteen legally required allergens as tick-boxes on every item, shown to the customer before they order and flagged on the kitchen ticket.
Sold out in one tap
Hide an item the moment it runs out, and it comes back on the menu by itself the next morning — with a reminder listing what returned.
Order for later
Customers pick from times you are actually open, in slots you control, stopping at your last orders time — never a free-text box saying "8ish".
Printed tickets
A kitchen ticket with no prices and no address, and a separate bag label with the address and no recipe. Both sized for a standard 80mm till roll.
Practice mode
Run fake orders across the boards to train a new starter, with no real customer and no real money.
Add-on
Take table requests from the same website.
A request form on your site, landing on the same screen as your orders. You confirm, decline, or suggest another time — and the customer is emailed either way.
Set the hours you take requests, the largest party you can seat, how much notice you need, and block out dates in advance. Turn requests off for tonight with one switch.
Requests
No table plans, no seating algorithm — a request, and your answer.
Pricing
One monthly fee. Never a percentage.
Your first three months are free, counted from your first real order — so however long you take setting up, none of it is spent. After that your plan is set by how many orders you take through Own Dine in a month: nothing else, and never a share of what they are worth. Every plan includes the whole system. Busy months are never blocked or slowed down.
£0 /month
Any number of orders
- The whole system, not a cut-down one
- No card to sign up or set up
- Three months from your first real order — setting up costs you none of them
£39 /month
Up to 150 orders a month
- Everything in Free
- Works out at 26p an order at the cap
£79 /month
Up to 400 orders a month
- Everything in Low
- Works out at 20p an order at the cap
£149 /month
No limit on orders
- Everything in Standard
- Request a table included
Request a table is a separate add-on if you are not on Unlimited. It is covered by the same three free months — one clock for your whole shop — and after them it is £15 a month up to 99 confirmed requests, £25 above that.
Nothing to pay for the first three months. Build your menu and set everything up at your own pace, with no card to hand over. We ask for one only when you switch ordering on, and take nothing from it until your free months are over. The three months do not start until your first real order, so setting up cannot eat into them.
Rolling monthly after that — cancel any time. No setup fee and no exit fee. Fifteen days before each payment we look at your average over the last three months and move you to the plan that fits — down as well as up, though once your three free months are over, never back to free — and we email you before anything changes. Customer card processing is charged separately by Stripe, at their published rate, direct to you.
Questions
The things people ask first.
Do you take a percentage of my orders?
No. One flat monthly fee, whatever you sell. That is the whole point of Own Dine.
When do I start paying?
Not for three months — and those three months start at your first real order, not the day you sign up. Take as long as you like building your menu and testing it; none of that counts against them. No card is needed to sign up or set up; we ask for one when you switch ordering on, and nothing is taken from it during your free months.
Fifteen days before your free months end we look at your average so far and put you on the plan that fits, starting at £39 — and tell you by email, so you have fifteen days' notice before anything is ever taken. From then on your plan moves down as well as up — though not back to free.
Do I need a new website?
No. Own Dine adds ordering to the website you already have. If you have no website — or only a Facebook page — we give you a ready-made ordering page at your own address on Own Dine, with your name, your menu and your opening hours on it. You can put that link on Facebook, in your Google listing, on a leaflet or on a QR code in the window, and customers order from it exactly as they would from your own site. Nothing to build and nothing extra to pay.
When and how do I get paid?
Customer's charges go directly to you by Stripe, into your own bank account, on their normal payout schedule. Own Dine never holds your money, so there is nothing for us to pay out and nothing for you to chase.
How do I set up card payments?
Through Stripe, the payment company Own Dine uses. From the Hub you click through to Stripe, confirm your business details and your bank account, and come straight back — it usually takes around ten minutes. The account is yours, not ours: Own Dine is only connected to it, and you can disconnect at any time. You will need your business address, your bank details, and for larger businesses your company number. If Stripe ever needs something more from you, the Hub tells you before it starts costing you orders.
Do I need to buy any equipment?
Not to get started — any tablet, laptop or phone with a web browser runs the order and kitchen screens. For printed tickets you need an 80mm thermal receipt printer — the standard size in hospitality, and most likely the one already on your counter. A 58mm printer also works, on narrower tickets. We do not sell printers and we do not tell you which to buy: if you have one, there is a test print in the Hub that tells you whether it works.
What happens if I am too busy to take an order?
There are two switches. Kitchen is busy adds twenty minutes to every quoted collection and delivery time, and turns itself off at closing so it cannot be left on by accident. Pause ordering stops new orders altogether until you turn it back on. And if an order is simply missed, it rejects itself after the time limit you set — the customer is emailed to say it could not be taken, and nothing is ever charged for food you did not make.
Who owns my customers' details?
You do. They are stored for your restaurant alone, never shared with another business on Own Dine, and you can export the lot to a spreadsheet whenever you want.
What if I want to leave?
Cancel any time, take your customer list with you, and delete the line of code from your website. Nothing of yours is held hostage.
Start on Free and see what it does.
Your first three months are free from your first real order, and there is no card to hand over while you set up. We set the shop up with you — your menu, your hours, the postcodes you deliver to — so there is nothing to configure and nothing to work out on your own.
Tell us the name of your place and roughly how many orders a week you take. That is enough to start.